About Us


We partner with telecommunications companies to realise the full potential of overlay technologies that complement a strong network underlay.

At Sphere, our purpose is to help you connect with your customer's world with a personal touch. Our World is changing at such pace we don't want you to be left behind, which is why we have developed expertise in the latest network overlay technology, to provide you and your customers access to best in class transformation capability.

Key to this success is using our knowledge about customer's overlay applications to build a robust software defined overlay, on top of the world class underlay network infrastructue you already provide.

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Our Values


Service

We offer a wide array of services to help keep you and your customers connected.

People

Our people are the true asset of our business.

Honesty

We conduct business with integrity and we will always be open and honest.

Energy

Our people bring the energy to drive your business forward.

Relationships

We build meaningful long-term relationships that continue to prosper throughout time.

Excel

Our primary aim is to help you surpass all expectations.

Independent Telecommunications and IT Consultants

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Services & Expertise


professional services
Professional Services

Our professional services include project management of robust proven methodolgies applied to all of our telecom projects. As your telecom consultants, we go the extra mile to get the required outcome for our clients.

networking
Networking

Our team of experienced technical network consultants know how to procure a network infrastructure that ensures cost saving practices for all our clients.

communications
Unified Communications

We understand the benefits of Unified Communications and provide the initiatives, through years of experience, to drive efficiency and control costs whilst enabling a flexible environment.


Professional Services


Special Event Delivery

We have years of experience in delivering network services to mission critical live broadcast environments, where missing a deadline by even a day is unacceptable, and the effective SLA is 100% during the live event. With network connectivity replacing traditional satellite connectivity, enabling cost saving through remote broadcast, and providing access to a far greater range of data from site, network services are far more critical than ever. The traditional approach to deliver connectivity is unlikely to succeed. Contact us to understand how we can help you service the unique needs of this environment, and access new customer segments.

Project Management

Our founders come from a project management background, and this capability underpins our business. Our core expertise is in managing business critical customer projects, with a focus on the telecommunications landscape. We have many decades of collective experience managing highly complex projects and programs for end customers in industries including Media, Aviation, Finance, Manufacturing, Consumer Goods and Technology. Please take a look at our case studies to see a few examples.

RFP & Contract Negotiation

The best outcomes are delivered when we engage with the end customer, alongside our telecommunications partners, during the RFP and contract negotiation process. Customers want to understand service delivery and project management capability during this phase, and starting this conversation early improves success rates. Having the early engagement of a professional services partner also enables the solution to be more accurately scoped, sets expectations correctly, and avoids pitfalls such as costly solution gaps during delivery.

Service Delivery Process Improvement & Automation

In the modern technology landscape, automation is the only way to deliver a consistent, reliable and scalable environment. Successful automation, however, starts with a solid underlying business process. Automating poor processes rarely produces the desired results, which is why we start by identifying improvements to business processes, before identifying opportunities for automation. With ever more complex overlay environments, automation frees support staff up to concentrate on more important customer facing tasks, and plays a crucial role in driving up customer experience through enable changes to be made in live environments efficiently and without the risk of human error.

professional services
Customer Experience Improvement

Alongside delivery process improvement and automation, we work with you to refocus how your teams engage with your customers. This includes defining metrics and measurements to focus on NPS, defining improvement plans based on this feedback. We also measure the Customer Effort involved with engaging with the delivery process, which drives further recommendations and improvements to business processes, ensuring customer effort is continuously reduced, and refining experience for customers.




networking

Networking


Even with the best network documentation managed in house, there are always blind spots when it comes to knowledge about legacy environments. Undocumented tactical fixes that happen during the support cycle, multiple generations of outsourcing to different providers, and shadow IT setups all play a part in amplifying this challenge. As a prerequisite to any network transformation, we highly recommend undertaking a legacy network discovery activity to de-risk the migration activity.

We can offer both a “soft” discovery, reviewing and collating documentation to capture a full picture of the existing environment, or a “hard” discovery, where we deploy highly skilled network engineers and network probes, undertake interviews with your technical and business teams, to ensure we shine a light in to all corners of the network. Both approaches are done with security built in to our processes by design.

In addition to knowledge about the physical and logical network infrastructure, SD-WAN configuration and migration requires a significant amount of knowledge about the application environment that runs over the network in order to be successful.

Our approach is to work with you to understand the mission critical applications and interactions that actually drive your business, independent of the IT team. We discuss this both with your IT team, and business stakeholders, to ensure we capture a 360 degree picture.

This knowledge is then used to produce low level technical and configuration documentation, as well as detailed migration plans to reduce risk in the migration activity.

We also bake the same knowledge in to our detailed training plans, which we use ensure the operations teams are trained not only in the technical solution, but also the business priorities (such as a manufacturing supply chain). This enables them to provide a higher level of customer support, that truly captures the business that sits on top of the technical solution.

When it comes to configuration for modern network solutions, the additional requirements to manage the applications that flow on top of the network layer mean additional complexity. Any changes to this configuration either during deployment or in life can be significantly more complex than a traditional network configuration. Orchestration and automated provisioning are now a “must have” rather than nice-to-have, as without this you would be prone to significant human error.

Additional benefits include automated auditing capability, with the ability to implement and assure standardised templates across your estate. Where a fix may be found during a support call for one specific site in the past, you can ensure this fix is then deployed to all sites in your estate with the same profile.

We automate all deployments within our environment. Contact us to understand if we can do the same in your environment.

We also bake the knowledge captured during the discovery and profiling phase in to our detailed training plans, which we use ensure the operations teams are fully trained not only in the technical solution, but also the business priorities that sit on top. This enables them to provide a higher level of customer support, fully aligned with business needs.

Prior to any site go live, your support teams will have been fully trained in the solution that will be deployed.

When it comes to migration, preparation and planning is key. During the discovery and profiling phase, we prepare a detailed migration plan for each site type, including rollback steps, and every delivery step documented in detail, to ensure the migration activity is as low risk as possible.

We generally recommend a pilot phase prior to the main rollout phase, to ensure these migration processes are checked in a closely monitored environment.

Post-migration testing is key to ensure the results and improvements offered by the new solution are as expected, and your critical business applications perform as expected.

We also offer a “fire drill” service during the early post-migration period, where we can virtually “pull plugs” in a low risk environment, to test how the support teams will perform when things go wrong.

We know that requirements change over time. We offer a periodic “health check” to ensure your solution continues to operate as expected, and offer recommendations on what downgrades, upgrades, or other changes could be made to ensure your solution continues to be the best fit for your needs.




Unified Communications


unified Communications
Legacy PBX Assessment & Analysis

Using our unique SaaS based process automation tool, we deliver an aggregated view of all users, extensions & devices on your legacy PBX. This includes feature parity analysis between legacy PBX and your target communications platform (Microsoft Teams or Cisco Webex). Migration readiness analysis of users, extensions, devices, visual call flows, hunt/pick-up groups, call park etc. and device hardware inventory breakdown is included in this analysis.

Migration & Automated Direct Routing Number Provisioning & Porting

Following a detailed migration workshop, we review the assessment report and agree with the end customer and telecommunications partner which component parts of the legacy configs need to be migrated to the new solution. We build a full migration plan that defines all steps to migrate, including defining points of coexistence to support a multi phase migration, and all rollback steps to reduce migration risk. Using our automation technology, we are also able to automatically port and provision DDI numbers within hours, and can extend this capability to our telecommunications partners, reducing manual error and improving customer experience.


Connect With Us.

Contact Us.


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Get in touch with us today. Our expertise will help you achieve cost effective and cost saving solutions - ultimately improving your customer interaction.


P: (+44) 20 8797 9392

E: hello@sphereplc.com

H: Monday - Friday: 9:00 AM to 5:00 PM